Responsible Play
At Ontario Lotto, we believe that playing the lottery should always be a fun and entertaining activity. We are committed to promoting responsible play and providing tools and resources to help keep your experience safe and within your means.
Our Commitment to You
We take responsibility seriously. Our platform is designed with the following key principles:
- Age Verification: We rigorously check all users to ensure they are 18 years of age or older, as required by Canadian regulations.
- Security & Transparency: All draw information, rules, and odds are presented clearly, so you can make informed decisions.
- Self-Help Tools: Providing resources to help you manage your play.
Tips for Responsible Play
Playing responsibly means staying in control and understanding the risks. Follow these simple guidelines:
Stay in Control
- Set a Budget: Decide on a budget before you play and stick to it. Never spend money allocated for essential expenses.
- Set a Time Limit: Decide on the amount of time you will spend playing.
- Treat it as Entertainment: Remember that the lottery is a form of entertainment, not a source of income or a solution to financial problems.
- Never Chase Losses: Do not try to win back money you have lost by purchasing more tickets.
Self-Exclusion and Account Tools
If you feel you need a break or require stronger limits, we offer dedicated account tools:
- Deposit Limits: You can set daily, weekly, or monthly limits on how much money you can deposit into your account.
- Time-Out Periods: Easily suspend your account for a short period (e.g., 24 hours to 30 days) to take a break.
- Self-Exclusion: For a longer-term break, you can choose to self-exclude for 6 months or more. Your account will remain locked during this time, and we will not send you promotional material.
To access these controls, please visit the "My Account" section or contact our support team.
Need Help? Resources for Support
If you or someone you know is struggling with problem gambling, confidential help is available. Don't hesitate to reach out to these professional Canadian resources:
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Local Provincial Resources:
Look up your province's specific gambling support programs for local resources.
We are here to support your safe play. If you have any concerns, please contact our dedicated support team immediately.
Warning Signs
Be aware of these warning signs that may indicate a gambling problem:
- Spending more money or time on gambling than intended
- Difficulty stopping or controlling gambling
- Gambling to escape problems or relieve feelings of helplessness
- Lying about gambling habits to family or friends
- Borrowing money or selling possessions to gamble
- Neglecting responsibilities due to gambling
If you recognize any of these signs in yourself or someone you know, please reach out for help.
Remember: Help is Always Available
If gambling is causing problems in your life, you're not alone. Reach out today.
Call 1-800-463-4262